Due to the unprecedented situation with regard to the spread of the Covid-19 virus, we have had to review our procedures in order to protect our customers and employees from the risk of infection and to ensure that the risk of spreading the virus is minimised.

We are still acutely aware that our customers still require our services and our objective is to maintain a “business as usual “approach.

Our action plan to ensure continuity of service and the safety of our customers, staff and partners 

Health advice to L & J Home Ltd staff

L & J Home Ltd management  has provided ongoing communications to staff which include health advice to prevent the spread of infection by following the advice of the World Health Organisation, the National Health Service and Public Health England.

Health advice has been delivered via email, in person  and on the company website.

Self-isolation in the case of illness

L & J Home Ltd's office and operational staff will be asked to self-isolate and stay at home for seven days if they exhibit symptoms to reduce the risk of infection.

Symptoms in the workplace

In the event of staff exhibiting symptoms at work, they will be sent home immediately. The team will make contact with the Public Health Authority’s local health protection team to discuss the case, identify the people who have been in contact with the employee and take advice on actions and precautions that should be taken, which will include cleaning of communal areas.

Increased cleaning in the workplace

All kitchen and communal areas will be subject to higher levels of cleaning and disinfection.

Working from home

L & J Home Ltd will follow Government Guidelines for working from home for those job roles which allow home working.

Quarantine following travel to high risk countries

L & J Home Ltd will monitor the travel arrangements of its staff. Should a staff member visit a high risk area they will be asked to quarantine for seven days prior to returning to work.

Interaction with our customers

Guide for customers

L & J Home Ltd will be sending a ‘Guidance notes for Customers’ to the customer prior to the survey help them prepare for their survey and to give them peace of mind.

Increased hygiene practices within customer homes

L & J Home Ltd has created a ‘Guidance notes for Operations’ for its operational teams which includes working with the customer to ensure hands are washed throughout the move, using (with their cooperation) the customer’s facilities

Pre move vetting at survey and booking

L & J Home Ltd will make contact with customers prior to a move to ask if they are experiencing illness in the home.

If the customer is exhibiting concerning symptoms, L & J Home Ltd reserves the right to postpone the move until the customer is out of quarantine (7 days from arrival) or to ask for the customer to be absent or appoint a representative for delivery day.

L & J Home Ltd is offering its customers the choice of a video survey rather than a home visit. We will also recommend to customers that we will forgo the pleasantry of a traditional handshake as a measure to prevent infection.